Privacy Notice

 

Thank you for visiting our website which is operated by Countrycraftco (the "Company"). We are committed to providing an exciting and safe online shopping experience and elevated level of personal service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features thereon are collectively referred to as the "Services". This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
  • From the Company's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalogue, newsletters or email lists, participate in sweepstakes, contests or other promotion, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us. If you make a purchase from us, we may also collect the billing address.
  • Information You Provide About a Third Party: If you send someone else a communication from the Services, we may collect information such as that person's name, telephone number, email, and/or shipping address.
  • Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, user of our online services, and interactions with our emails and online advertisements. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data.
  • From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically, or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
  • Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources.
  • Third Party Analytics and Advertisements: We also may use third party advertisements, analytics, and tracking tools to better understand who is using the Site. These third parties may use technology such as cookies, web beacons, pixel tags, or other technologies to collect and store non-personal information. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. The following is a description of the four categories of cookies:
  • Strictly Necessary Cookies – Essential to enabling you to browse and use the functionality of a website. We use these to maintain your logged-in status and manage your shopping bag.
  • Performance Cookies – Collect information about how visitors use the Services. This information is used in the aggregate to improve our Services.
  • Functionality Cookies – Allow us to remember certain choices you make, for example, your shipping country and currency preferences.
  • Targeting Cookies – Used to deliver online advertisements that are relevant to you and your interests.
To learn more about managing your privacy settings, you may visit Network Advertising Initiative's opt-out page. If you wish to prevent your data from being used by Google Analytics, visit Google Analytics opt-out.
Q: How does the Company use the information collected?
A: The Company may use the information we collect for any of the following purposes:
  • To validate, confirm, verify, deliver, install, and track your order (including payment card processing, shipping, and returns).
  • To enhance your online shopping experience and recognize you when you return to the Site.
  • To send you catalogs, information, newsletters, and promotional materials.
  • To provide customized Site content, targeted offers, and advertising via email or text messages.
  • To improve our sites, products/services, and customer shopping experience.
  • To protect the security or integrity of the Site and our business against fraud and unauthorized transactions.
  • To contact you responding to your questions and providing customer support.
Q: What information does the Company share with others?
A: The Company may share personal information in the following ways:
  • Company Affiliates: Within the Company’s affiliated companies and future additions.
  • Co-Marketing Partners: Third parties in association with rewards programs, joint sales, or promotional campaigns.
  • Legal Disclosures; Safety: To comply with legal obligations or when we believe in good faith that the law requires it, including fraud protection and credit risk reduction.
  • Sale of Business: In the event of a merger, acquisition, or bankruptcy.
  • Service Providers: Third-party service providers performing duties on our behalf.
  • Aggregate Non-Personal Information: Shared for marketing or analytics uses.
  • Text Marketing (if applicable): By subscribing, you agree to receive text notifications (e.g., order updates, cart reminders). You can unsubscribe by replying STOP or clicking the unsubscribe link.
Q: How can I view, update or remove my information?
A: If you have made a purchase, you can contact our Customer Service Department at support@countrycraftco.com to access or update your information. You may also request that we delete or restrict access to your personal data.
Q: What choices do I have about receiving communications?
A: If you make a purchase, you will automatically receive promotional emails. You can "opt out" by clicking the "unsubscribe" link in any promotional email or contacting us at support@countrycraftco.com.
Q: What are My UK Privacy Rights?
A: If you are a UK resident, you have rights under the UK GDPR including the right to access, correct inaccurate data, request deletion, and object to processing. To exercise these rights, please email support@countrycraftco.com with “Attn: UK Privacy” in the subject line.
Q: What about children's privacy?
A: The Site is not intended for children under thirteen. We do not knowingly collect personal information from children under 13. If you are not 18 or older, you are not authorized to use the Services.
Q: What about security?
A: We take physical, administrative, and technical steps to safeguard information. When sensitive data (like credit cards) is entered, we encrypt the transmission using secure socket layer technology (SSL).
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong. Data will be retained only as long as necessary for the fulfillment of the purposes for which it was collected.
Contact Us
If you have additional questions or concerns about this policy or our privacy practices, please contact us at:
Email: support@countrycraftco.com
Phone: +1 (424) 800-8712

If you believe we have not addressed your concerns, you have the right to lodge a complaint with a supervisory authority or the UK Information Commissioner’s Office (ICO).